Welcome to Springbank Health
We are the local GP service for villages between Knaresborough and York, running clinics from our surgeries in Green Hammerton and Tockwith. Please click here for our information leaflet which gives more details about us.
As a patient you will be listened to, understood and respected. We are committed to working together to offer you high quality compassionate care. We will always include you in your health decisions and to continually strive for improvement.
Please take a look at our winter 2017 newsletter for up to date information about the practice.
Extended access to primary care
MORE APPOINTMENTS AVAILABLE NOW
There are now more primary care appointments available making it easier for you to get an appointment at a time that suits you in the evenings and at weekends.
The Extended Access Service is an extension of your usual primary care practice. It is not a walk-in service – you need to make an appointment.
The Extended Access Service is located at Mowbray Square in Harrogate and North House in Ripon. You can get appointments here up to 8pm weekdays and on Saturday mornings. Information about the new service is available here or contact reception. To download an information leaflet about the service Click here.
We are now offering appointments on Skype. As far as we are aware, this is a first for Yorkshire. These appointments are in addition to those we already offer in the surgery and by telephone. Skype appointments will initially be with Dr Tatham as we gather feedback on how to tailor the service. We understand that not everyone will find it easy to get to an appointment at the surgery. A Skype appointment might be an alternative way of speaking to us, although we would not be able to examine you on the video link. If you would like a Skype appointment, please call us in the usual manner and our receptionists will take your email address. We will then call you on Skype at the time of the booked appointment.
The Patient Group runs free CPR courses. To book please email firstname.lastname@example.org or telephone 07702 121386.
Early Morning appointments
Springbank Health can offer early morning appointments from 7:30am on Friday mornings at either of our Tockwith or Green Hammerton surgeries.
We were pleased that the CQC (Care Quality Commission) gave us an outstanding rating and placed us in the highest band of general practice nationally. You can see more information about the report here.
Book appointments online
You can book telephone appointments with doctors using the link to online services. You will need to be registered to use this though. If you do not use online access to book appointments or request prescriptions, but would like to do so, please speak to our reception staff. When you book a telephone appointment, the GP will try to call you back as close to the time specified as possible, but it might be a little earlier or a little later that day.
Community Responder Team
Introducing the community responder scheme with Yorkshire Ambulance Service
Tockwith village is getting up and running with a Community Responder Scheme in which volunteers help with potentially life-saving first aid whilst an ambulance is on its way. They are still looking for some more volunteers. Click the link to find out more.
Our dedicated team are here for you and we can offer support and treatment for all conditions, from those you may feel are minor to those which are more serious and require specialist management. Please refer to the health information on this website which can guide you to decide who to see. You can make an appointment with one of our highly qualified practice nurses for coughs, colds, urine infections, back pain etc.. and we run clinics covering a wide range of healthcare issues. The receptionists will help you get the most appropriate care. The website also allows you to do a lot from the comfort of your home such as order a repeat prescription or cancel an appointment. You can also get online access to a summary of you medical record. Please ask reception for details as we need to give you more written information about this.
Partners in Care
Once registered, we will put you and your needs first, with our healthcare professionals working together to ensure the best care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 23/02/2018)